MISSION STATEMENT

At Universal Shutters the secret of our success is very simple.
Cheerful Service, followed by Honest advice and finished with uncompromising installation.

We focus all our energies to one goal
Not only to keep you the customer happy but ECSTATIC

We believe that  creating ecstatic customers it will COMPEL them to  refer us to friends and family and therefore add further to our continued growth

Our mission statement has been carefully thought out and is a honest , heartfelt view as to how we would treat you, our customer

Our pledge to you is what you will receive from us guaranteed 100% of the time

RESPECT - We treat all our customers with respect, we use proper etiquette with every communications medium that we use.

HONESTY - One of the most valued principles we follow when it comes to dealing with the customer.

HELP DESK - We will exhaust all options within our means when helping the customer.

RESPONSE TIME - We will be diligent in responding to our customer's needs. Every call is important to us, will do our best in the attempt to any your questions and/or when providing the customer with a solution. We do our utmost best to guaranttee delivery of shutters within 6-8 weeks

PROACTIVE - We will inform our customer of any issues prior to them becoming problems. We will anticipate our customer's needs and help them.

THANKFUL - In every business transaction we do, we remind ourselves that without the customer we wouldn’t be in business.

COMMITTED - Follow through, once a promise is made, it is every employee's responsibility to meet it.

ATTITUDE - We will make every attempt possible to  resolve the issue at hand. We will give 100% and do every-thing we can to make each experience with us a satisfying one.